Date: 22 July 2009
Time: 11.00am - 12.00pm
Presenter: Fran O'Hara
In the real world, many process improvement initiatives undertaken by companies fail. To address this concern, companies utilise models like TPI and TMMi to support their process improvement programme. While the use of such models can deliver significant benefit (including marketing value) the greatest business benefit is achieved by explicitly directing process improvement to deliver measurable performance results in your business - such as reduced time to market, cost effective development, quality improvements and productivity improvements.
Many change approaches provide basic guidance but there is little specific support for how to actually link process improvement to business goals in a meaningful and measurable way. Likewise, there is little support for rapid lightweight techniques to document your processes to ensure they are usable.
This webinar presentation briefly covered TPI and TMMi and their usefulness as process assessment frameworks. However, the main thrust of the talk was to present a proven and pragmatic way to do process improvement that gets senior management commitment AND buy-in from project practitioners. It provided proven approaches for overcoming the typical process improvement pitfalls such as:
- Lack of management commitment
- Unclear goals and poor images of success including no measurements
- Lack of buy-in from staff
- Over-emphasis on process documentation
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Key Outcomes:
The following are the key participant learning objectives for this webinar
- Understand proven approaches to pragmatic process improvement
- Understand how to link and prioritise process improvement initiatives to business goals
- Understand how to ensure process improvement initiatives can be measured to demonstrate meaningful Return On Investment
Presenters Biography:
Fran O'Hara is a Practice Manager within Sogeti and was previously a (co)founder of Insight Test Services, providing test/QA consulting, training and managed test services. He specialises in pragmatic approaches to agile and process improvement and associated best practices. He is a regular speaker at conferences, an ISEB/ISTQB tutor and is involved with development of both TPI and TMMi. He is co-author of the process improvement method Rapid Performance Improvement (RPI). Fran is a trained SEI CMM lead assessor and TickIT auditor and a fellow of the Irish Computer Society.
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