World Quality Report

As organizations embrace digital transformation, application quality is an increasingly important strategic focus but many are still falling behind in mobile testing and effectively demonstrating its ROI.

The report reveals that application Testing and Quality Assurance (QA) now accounts for almost a quarter of IT spend, as many organizations undergo the process of digital transformation and reliable software applications become increasingly critical to their operations and reputation.

As the importance of application quality increases, average spending on QA as a percentage of total IT budget has grown from 18 percent in 2012 to 23 percent in 2013. However, many organizations still struggle to demonstrate the true value of their testing function to the business. In addition, despite mobile being a primary channel of engagement for both employees and customers, almost half (45 percent) are still not adequately validating the functionality, performance and security of mobile applications and devices. Although the report highlights a rapid rise in mobile testing (from 31 percent in 2012 to 55 percent in 2013), over half of those surveyed (56 percent) cite a lack of specialized methods as the biggest barrier to mobile testing, and an additional 48 percent report that they still lack mobile testing experts.

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About the World Quality Report

The World Quality Report 2013-14 is the fifth in a series of surveys examining the state of application quality and testing practises across industries and geographies. Since 2009, Sogeti, Capgemini and HP have published the report to provide insight into the latest trends in application quality, methodologies, tools, and processes.

As in previous years, the report includes detailed profiles on the state of QA in a number of specific industries: Consumer Products, Retail, and Distribution; Energy and Utilities, Financial Services; Public Sector; and Telecommunications, Media, and Entertainment. The report also examines IT trends and quality practices from a regional perspective with separate sections covering: Australia and New Zealand; Benelux; Brazil; China; Eastern Europe (Czech Republic, Hungary and Poland); France; Germany; The Nordics (Sweden, Finland, Denmark and Norway); North America and the UK.

The World Quality Report 2013-14 is based on a total of 1,500 detailed telephone interviews across 25 countries undertaken with CIOs, VP of Applications, IT directors/managers and QA directors / managers within private companies, government and public sector organizations. This data was augmented by in-depth client interviews, and then analysis and commentary carried out by our own testing specialists and subject matter experts. Like last year, this report focuses on the enterprise market only, namely organizations with 1,000 or more employees locally to their region. The key goal of this report is to examine the state of application quality and testing practices across different industries and geographies.