The ongoing miniaturization of electronic circuits, omnipresent digital networks, the rapid development of high-sensitivity sensors, advanced data processing, diminishing cost, and efficient power consumption are the main instrumental drivers behind a huge increase of interest in what is commonly known as the Internet of Things (IoT).
In industrial as well as consumer domains, a complete set of affordable IoT technologies currently enables organizations in manufacturer and operator roles to automatically and constantly monitor the behavior of products and processes, as well as their interaction with other components and artifacts, with people, and with the narrow and broader environments they are in – from connected turbines to toothbrushes, from ambient lighting to medical equipment, and from smart energy solutions to fleet management, to name a few popular areas.
General Electric – Jeffrey Immelt
GE already offers predictive maintenance and optimization services for more than $1 trillion worth of Internet-connected industrial equipment: from medical equipment to jet engines. An ever-growing range of connected devices talking to businesses with valuable data was worth over $1 billion for GE over 2014, mostly in advanced asset performance management services. “If you went to bed last night as an industrial company, you’re going to wake up this morning as a software and analytics company.” That’s how GE Chairman and CEO Jeffrey Immelt characterizes the transformation.
Philips Healthcare – Jeroen Tas
At the Salesforce’s Dreamforce 2014 conference, Jeroen Tas, CEO Informatics Services and Solutions at Philips Healthcare, used similar words: “When I rejoined Philips as a CIO, in my first meeting with the board I basically said: we are becoming a software company, and went on to explain what software is doing to the world and specifically what it will do to customer engagement.”
The Connected Service eXperience (CSX) related consensus that Jeffrey and Jeroen share, has grown over the years throughout industries, and is now the foundation upon which new successful customer-oriented business practices are being developed. Sensors, software, services, and analytics are at the core of both the b2b and b2c customer journey with connected products as a lever: that is the name of the game every organization is in today.
In practice we see organizations look at the Internet of Things from three distinct perspectives. Firstly, the technical complexity of attaching sensors to products, aggregating the data from those sensors, analyzing them to produce relevant insights, deciding what actions are required plus the assignments of tasks. Secondly, industry specific use cases and solutions like preventive or predictive maintenance, or asset management. Thirdly, the digital transformation of the entire organization, determining a future enabled by the new technologies.
The IOT Tech Triad
Today, the IOT Tech Triad domains of Information Technology (IT), Operational Technology (OT), and the so-called Internet of Things (IoT) are no longer separate entities. The “Anything Internet” Innovation of Technology, all enterprises are in the midst of, started to blossom out at the start of the 21st century.
We consider this IOT Tech Triad in its entirety to be the single most important technology innovation since the World Wide Web.
The vast and largely unexploited area between and beyond the traditional IT and OT axes of business process and industrial automation – commonly known as the Internet of Things or the Industrial Internet – is now truly open to enthusiastic exploration and reaping commercial benefit. In this “Anything Internet” space, both IT and OT meet in sensorized products and processes, ranging from connected consumer gear or “wearables” to industrial robots working closely with humans.
Customers typically turn to Sogeti for its technology services with a focus on one of three angles in the illustration above, or a specific combination, as the IOT Tech Triad uniquely enables enterprises now to mix and match the principles and implementation of digital transformation with industry-specific use cases & solutions, plus technologies & architecture described by the 5 A’s – security and testing included.
Don’t hesitate: Connect • Talk • Think • Act, and call Sogeti