In the first article of this series, I discussed the outstanding user experience Universal Studios provides to its customers while maintaining an extremely secure, well-monitored amusement park.
It is my use case that it’s possible for us, in the virtual world, to emulate them and improve our experience while maintaining security at the same time. Today, I’m going to discuss one of the most mind-boggling user experience issues in security: Updating Security Information.
Providing a good user experience during the registration process isn’t enough. Security runs throughout your system, and a good user experience must be at every interaction with security. Below, I’ve listed some of the forgotten areas of security and user experience, and how they can be improved. [...]
To read the whole post and interact, please visit the SogetiLabs blog: UX & Security, Part 3: Updating Security Information