In the first article of this series, I discussed the outstanding user experience Universal Studios provides to its customers while maintaining an extremely secure, well-monitored amusement park.
It is my use case that it’s possible for us, in the virtual world, to improve our experience and maintain security. Today, I’m going to discuss one of the most frustrating user experiences in security: Lack of User Feedback.
User feedback has become a focus of so many new web features. We even have detailed information about our email subscriptions: what mailing lists we are on, what it provides, and how often that subscription is sent. Yet, we continue to keep the user feedback of security uncommunicated.
When logging into a site, these four items must be communicated to a user: [...]
To read the whole post and interact, please visit the SogetiLabs blog: UX & Security, Part 4: User Feedback