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In today’s digital-first landscape, Artificial Intelligence (AI) is no longer a future disruptor—it’s a present-day reality embedded in everything from customer experience to fraud detection. As businesses accelerate their AI adoption, the role of quality engineering must evolve from a technical checkpoint to a strategic enabler of trust, speed, and resilience.

Modernising the Test Pyramid for AI-Driven Enterprises

The traditional Test Pyramid remains a valuable framework for test automation, but AI demands a significant upgrade. Unlike conventional software, AI systems learn, adapt, and sometimes fail in unpredictable ways. That’s why Sogeti is introducing a horizontal AI testing layer—a cross-cutting approach that spans all levels of the stack, ensuring robust validation from code to customer.

Modern Test Pyramid incorporating AI

Evolving the Test Pyramid: From Code to Confidence

How the AI Layer Strengthens Each Level

Poor feature engineering can introduce bias or reduce model accuracy. The AI layer validates transformations and logic before model training and ensures edge cases are covered

Model drift can break downstream services. The AI layer monitors API responses for consistency and validates contracts over time.

Bias or drift can lead to misleading recommendations or unfair chatbot responses. The AI layer ensures outputs are explainable and ethical.

Why AI Testing Is Essential for Business Success

AI introduces unique risks that traditional testing cannot detect:

Models may unintentionally discriminate.

Model performance degrades silently over time.

AI decisions can be difficult to explain or audit.

To mitigate these risks, Sogeti focuses on:

  1. Data Quality & Drift Detection
  2. Model Behaviour & Explainability
  3. Bias & Fairness Audits
  4. Continuous Validation in MLOps Pipelines

Tools That Power Responsible AI Testing

LayerToolsAI Considerations
UnitJUnit, pytest, xUnitValidate feature engineering logic
IntegrationPostman, WireMock, MLflow, REST-assuredTest model APIs and schema contracts
UISelenium, Cypress, PlaywrightValidate AI-driven UIs like chatbots and recommendations
AIWhyLogs, Alibi, Fiddler, AIF360Monitor fairness, drift, and explainability

Best Practices for AI-Ready Quality Engineering

  • Shift Left: Integrate AI testing early in the development lifecycle.
  • Automate with Purpose: Focus on business-critical paths and data integrity.
  • Use the VOICE Model: Validate outcomes, not just outputs.
  • Measure What Matters: Align KPIs with customer trust and ROI.
  • Think Holistically: Combine deterministic and probabilistic testing methods.

Introducing the VOICE Model for AI Quality Assurance

The VOICE Model is a comprehensive framework for building high-performing, ethical, and compliant AI systems:

ComponentFocus Area
V – ValidityEnsure decisions are based on accurate, relevant data and logic.
O – OutcomesEvaluate the real-world impact of AI predictions and actions.
I – IntegrityMonitor for data drift, bias, and model degradation.
C – ComplianceAlign with the EU AI Act and internal governance standards.
E – ExplainabilityMake AI decisions transparent and interpretable for all stakeholders.

Quality Engineering: A Competitive Advantage in the Age of AI

At Sogeti, we believe quality is a growth driver. The modern Test Pyramid is your blueprint for building intelligent systems that are not only fast and functional, but also fair, explainable, and future-ready. Whether you’re modernising QA or scaling AI, our goal is the same: engineer confidence, layer by layer.

🔍 Explore Sogeti’s Gen AI Amplifier or contact us to learn how we can help your organisation build responsible, scalable AI solutions.

16th edition

The World Quality Report

The World Quality Report 16th edition highlights exciting new futures powered by technology advancements like Gen AI, automation, and human-in-the-loop systems. 

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