A Global Strategic Cloud Salesforce Alliance partner since 2007
Celebrating 50 years of innovation and over a decade in partnership with Salesforce, Capgemini Sogeti will help you maximise benefits and ensure a high return on investment when you implement products from the Salesforce technology portfolio.
From global rollouts to local implementations, Capgemini Sogeti has the experience and the accelerators needed to enable you to become cloud-based, customer centric Digital Enterprises. Doing so will transform your customer experience, enhance your operational process, and help you win market share in a competitive Irish market.
Capgemini Sogeti is delighted to be a Platinum Sponsor once again at Dreamforce 2017. Capgemini Sogeti is a Global Strategic Cloud Salesforce Partner and has been awarded a number of Salesforce Partner Innovation Awards including the 2016 Innovation in Analytics Award and the 2015 Innovation in Financial Services Award.
We have a number of solutions targeted to accelerate your Salesforce implementations across a number of areas including:
CRM Modernisation – Accelerate CRM to the cloud with our proven accelerator around CRM Modernisation. Whether you are migrating from Siebel, Microsoft Dynamics, or a legacy CRM system, we have the tools you need to ensure that your data and processes can be migrated in a short timeframe, helping you increase accessibility and lower IT infrastructure cost.
Sales Transformation – Whether you sell Business to Business (B2B) or Business to Business to Consumer (B2B2C), managing the relationships with your key contacts is essential for converting leads and opportunities, and ensuring customer retention. Our Sales Transformation offering will help you look your sales processes, identify quick wins and investment opportunities and build a roadmap for implementing solutions that maximise business value and change the way that you sell forever using Salesforce Sales Cloud.
Customer Data Management – The way we shop, and our expectation of the customer experience, has changed forever. Companies must respond to this shift by designing seamless and meaningful experiences when engaging with customers. The first step to doing so is ensuring that you have the data to market, cross sell, and service your customers at the maximum level. Our Customer Data Management offering will help you cleanse, organise, and manage your data to help you achieve this with Salesforce Sales Cloud, Force.com and Data.com.
Marketing Automation – Getting the right message to the right person at the right time is essential to creating conversations with your customers. This will increase your customer acquisition and your customer retention rates. Our Marketing Automation offering can ensure that you get relevant, engaging content to your customers and help you go from segmentation to personalisation using Salesforce Marketing Cloud, Pardot, and ExactTarget.
Customer Service Excellence – Now more than ever, customers have control over the customer service experience. Increased competition means they will not hesitate to abandon a business due to poor service. Through our Customer Service Excellence offering we can implement additional service channels such as live chat or mobile support, and we can help modernise your case management processes using Salesforce Service Cloud.
Odigo for Salesforce – Odigo is a cloud-based contact centre solution that can be deployed holistically or one function at a time. It reduces your cost of operation and seamlessly integrates with existing infrastructure and technologies, including Salesforce CRM.
Field Service Lightning Accelerator – Field Service, where 77% of companies are still using on premise solutions, needs a step change to meet these demands. Field Service Lightning Accelerator – a Capgemini Sogeti solution built on Salesforce Service Cloud – elevates the capabilities of your field service organization to meet these considerable demands.
Digital Connections Management for Utilities – Built with Salesforce Service Cloud®, Salesforce Community Cloud and Force.com at its core, the Digital Connection Management solution helps utility companies, reduce the cost and turnaround time for managing electrical work requests.
All Channel Experience (ACE) for Banking - The All Channel Experience (ACE) for Banking solution provides a configurable, end-to-end, omni-channel solution that unites all customer platforms and front-end customer engagement systems