World Quality Report 2023-24

The World Quality Report is the industry’s largest research study providing a comprehensive assessment of the current state of quality engineering practices from around the world, and across different industries. Over the last 15 years, it has tracked and examined the most important trends and developments in quality engineering and testing, by surveying more than 1,750 senior executives globally across multiple sectors and 32 countries.

The 15th edition of our World Quality Report (WQR) is now LIVE


Capgemini and Sogeti are publishing this report with our strategic technology partner OpenText. The topics covered are as far-reaching as possible to capture the nuances and trends in the industry, with key findings and recommendations across several key focus areas: business assurance, agile quality management, QE lifecycle automation, AI, quality ecosystem, digital core reliability, intelligent product testing, and sustainability. Expert findings are accompanied by commentary, examples, and best practices from 10 senior executives from various Fortune 500 organizations, who participated in deep-dive interviews around these topics.

AI & the future of QE

In the past editions, we witnessed a drive for faster and impactful IT developments, digital transformation, and a global acceleration across industries. Now, the stage is set for a true game-changer: Generative AI adoption to augment engineering skills like never before!

This year’s edition looks at how higher productivity driven by AI will rapidly increase the development speed and organizations need to continue the investment towards scaling the quality engineering process, skills, and bandwidth accordingly.

New to this year’s report

  • Gen AI is amping up the engineering in quality engineering - and is changing the game sooner rather than later
  • Quality is a boardroom agenda - there is no question about the impact of quality on any selection of focus areas, not least of which is sustainability.
  • Demanding customer experiences, regulatory pressures, and ever-changing guidelines are setting the stage for intelligent product testing.

Regional pull-outs

For more on the regional developments from this global study, download e-copies of the regional pull-outs below.

Watch the replay of ‘Quality in the time of AI: How GenAI is shaping Quality Engineering’

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Mark Buenen
Mark Buenen
Global Leader Quality Engineering & Testing, Capgemini Group
Sathish Natarajan
Sathish Natarajan
Vice President, Head of Quality Engineering & Testing, Sogeti and Capgemini North America