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This shift is in line with the growing recognition of generative AI’s transformative potential. Organizations are seeing both top-line and bottom-line growth improvement by leveraging AI across functional areas. With a focus on generative AI alone, on average, organizations realized a 7.8% improvement in productivity and a 6.7% improvement in customer engagement and satisfaction over the past year.
Building on that potential, when we consider the implementation of Gen AI at scale, SAP generative AI holds even greater potential for organization’s large transformation projects. It promises improved delivery lifecycle time-to-value and enhances the business user experience. Additionally, it facilitates everyday transformation across industry- and business-specific processes and functions, spanning finance, supply chain, purchasing, human resources, sales, and service.
Maximize potential of SAP Generative AI for large transformation projects
We are concentrating on the potential of SAP generative AI for large transformation projects with its potential to improve both the:
Focusing on the delivery optimization with Gen AI for SAP, Sogeti part of Capgemini is continuously working on the definition of methodology, assets, and toolchain to inject Gen AI accelerators into SAP software lifecycles to create more business value depending on the main four types of SAP transformations:
We base our methodology on the detailed analysis of the typical phases for SAP transformation projects, (our LTP methodology) and on the careful evaluation of tasks that benefit most with the injection of generative AI accelerators.
As an overall Capgemini benchmark, 30-35% of work breakdown structure (WBS) tasks, covering 60-70% of project effort, are positively impacted by generative AI.
Leveraging generative AI for business excellence.With SAP, we are actively collaborating on SAP generative AI and business AI today, reflecting on how this impressive technology can help shape new capabilities, which we are segmenting in three different dimensions that align closely with SAP’s investments and roadmaps:
Customized, industry-specific-use cases to enhance the daily productivity of end users and improve speed and quality of decision-making.
Throughout the project lifecycle, we’re integrating generative AI accelerators. This approach streamlines large SAP transformations, enhancing efficiency and reducing time-to-market.
Training our SAP practitioners in SAP’s generative AI methods and tools to enhance their skill sets. As part of our partnership, SAP aims to upskill 20,000 Capgemini employees by H1 2025. Why is this important? Our research shows that limited data and AI talent, skills, and knowledge pose a significant obstacle to widespread adoption of generative AI across organizations (70%) in various sectors.
How generative AI can transform business processes:We believe that integrating Gen AI into SAP transformation programs is a crucial step for business transformation. It presents a unique opportunity to generate additional business value, reduce effort, and lower project costs. Our goal for Gen AI is to complement new technological and business SAP solutions that address diverse client needs across various business domains.Sogeti and SAP in actionSogeti and SAP are already working with clients to leverage generative AI to, for example:
Sogeti part of Capgemini and SAP are working to help grocers reduce food waste by proactively generating campaigns on products that are closer to their expiry date.
Sogeti part of Capgemini is helping a leading automobile organization to transform its direct sourcing function into a proactive, data-informed, and agile process.
Sogeti part of Capgemini has developed a use case that’ll drive increased sales for the semiconductor industry by scanning complex technical documents and proactively offering the best proposal to clients.
As enterprises accelerate their move to SAP S/4HANA, business assurance is shifting from periodic testing to continuous, AI‑enabled quality practices that support resilient operations and long‑term transformation success.
Capgemini and SAP launch a Sovereign Technology Partnership to strengthen Europe’s digital sovereignty and accelerate secure AI-driven enterprise transformation.