Customer satisfaction

Client First Approach

Client First is not just a mantra or a mission statement. It is the mind-set that is ingrained in every employee for every project. It’s the way we do business. This ensures your project will be handled with the utmost importance, from conception to completion, ensuring a smooth and successful delivery.

Quality for us is to deliver what our clients want, how they want it and within the time they require. 

Before an assignment begins we discuss and document what our client expects from us.

We follow this up by closely collaborating with the customer to assure that our contributions fulfils the clients expectations throughout the assignment. In this way we are able to continuously improve the service that we provide.

At the conclusion of the assignment the client evaluates our efforts based on the goals and priorities defined by the client at the beginning of the assignment.

OTACE: On-Time and Above Customer Expectations

Client Expectations

Our Customer Satisfaction tool OTACE was launched already in 1995 and it is today an acknowledged and appreciated tool that we consequently use in our assignments. Our goal is always to provide service that exceeds the client’s expectations and the result of our measurements show that we are very successful reaching that goal.

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