Digital Testing

We are now witnessing a true mind shift for both business and IT operations, it is not just about using new digital technologies to become better or faster; it is also about being creative and effective in putting new digital technologies to use, ahead of the competition. The existing digital innovations and developments around social media, mobile, Big Data analytics, Internet of Things and smart devices are the enablers for this transformation. They equip companies with the tools to get closer to customers, empower their employees, and transform their internal business processes. This transformation is occurring rapidly in all industries to deliver a delightful customer experience.

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Digital solutions implementation creates new testing challenges

New technologies associated with Digital Transformation are causing specific challenges for the QA and Testing function.

• Test integration of services across local platforms, private and public clouds
• Testing of end-to-end workflows, and the orchestration of data and services
• Consistency of solutions across multiple channel interfaces (mobile, social and traditional systems).

Some of these major challenges listed above reflect how difficult organizations are finding it to test and compare the consistency of graphical user interfaces and application operations across different customer channels (front desk support system, customer accessible web portals, and customer accessible mobile apps). This is especially in light of rapidly increasing machine configurations and browser versions. So the major digital implementation challenge is directly related to the validation of customer experience.